Falco OEM DOIT

Ask any OEM what happens after the machine leaves the factory — and chances are, it’s a mixed bag.
For all the engineering brilliance that goes into designing and assembling a custom machine, the after-sales experience often feels... disconnected.
Not because people aren’t working hard — but because the machine itself is silent.

Falco CEM is built to address exactly that.

The Real Problem Isn’t Service Speed. It’s Visibility

What typically happens:

• A customer calls. The machine isn’t working as expected
• The service engineer travels, inspects, guesses, adjusts, replaces, tests, and hopes
• Maybe the problem gets fixed. Maybe it recurs
• Meanwhile, the customer’s frustration builds

Now imagine this:
What if your machine could speak?
What if you knew — in real time — what’s happening inside it, even before the customer called?

Falco OEM_DOIT: Let Your Machines Talk

DOIT is not just another ticketing system. It’s a bridge between your installed base and your engineering + service team.
It turns passive machines into intelligent, connected equipment — quietly reporting their own health.
With Falco DOIT.

• Get Fault Alerts in Real-Time
  • Know the moment a parameter drifts or a component falters. No delay. No guesswork
• See Field Performance in Context
  • Not just the fault — but how it compares to similar machines, use conditions, history
• Equip Your Engineers Before They Go
  • Let your field teams see the exact problem before visiting the site — and carry the right parts, tools, and mindset
• Smart Workflows, Faster Resolution
  • Link faults to service tickets, parts ordering, even design rework loops if needed
• Turn Service Logs into Engineering Feedback
  • So, the next version of your product doesn’t just rely on gut feel — it’s built on real-world performance data