Falco SWAS

Every machine you dispatch carries your brand, your promise — and a long trail of future calls, parts, claims, and service visits. But how many OEMs manage this post-dispatch phase with the same rigour as their production?
Most don’t.
What starts as a quick warranty call often turns into a chase — missing documents, unclear status, spare part confusion, field team miscommunication, and lost AMC trails. It’s not a service problem. It’s a system problem.

That’s where Falco SWAS comes in.

The After-Sales Black Hole

The typical post-dispatch cycle involves at least six disconnected silos.

Here’s what typically goes wrong:

• Service calls tracked on WhatsApp
• Warranty slips lost in physical folders
• Spare part pricing not aligned with actual BOM
• AMC data buried in Excel files
• No visibility into which machine had which issue
• Zero linkage between past service and future design correction

Result? Escalations, rework, and worst of all — customer trust erosion

Falco SWAS Fixes This Entire Chain

Falco SWAS — Service, Warranty, AMC, Spares — is more than just another module. It’s your digital command center for the entire after-sales lifecycle.

• Warranty & AMC Management
  • No more missed coverage or expired AMCs
  • Auto alerts when warranty is about to end
  • Service logs tracked per machine serial number
  • AMC contracts managed with defined SLAs
• Spare Part Quoting & Tracking
  • Service teams can quote spares on the spot
  • Link quotes directly to machine BOM
  • Use standard rates or customer-specific pricing
  • Track dispatch and consumption
• Mobile Access for Service Teams
  • Your field engineers can
  • View service history of any installed machine
  • Record issue, action taken, and spares used
  • Upload images, notes, and completion sign-offs — right from their phone
• Install Base Visibility
  • View all machines in the field — by model, client, region, or status
  • This becomes your real-time install base tracker — for both service planning and future product feedback
• Connect to DOIT
  • All field data flows back into DOIT (Device-Operations-Insights-Tracker), creating a feedback loop for product design and quality teams