OEM

Behind every installed machine lies a story. A story that often begins with vague or missing requirements — and ends with delays, rework, and frustrated customers.

For most Original Equipment Manufacturers (OEMs), this is not an exception — it’s the norm. And it begins long before the machine is even built.

Falco OPS is built to address exactly that.

The Real Problem Begins at Requirement Capture

Most OEM headaches don’t start on the shopfloor — they start in the meeting room. Sales teams push to close the order. Customers aren’t always clear about what they want — or worse, they hold back key specs. As a result, engineering receives vague or incorrect inputs after the PO is booked. That's when the chaos begins.

• BOMs are drafted based on assumptions
• Non-standard parts become the norm
• Vendors are looped in late, and charge a premium
• Incoming parts don’t fit, don’t work, or need rework
• Assembly lines struggle with first-time fits
• Testing takes forever
• And even after shipping, field engineers face weeks of proving

No one wins. Not the customer, not the vendor, not the OEM.

Falco OEM Suite: Fixing the Chain, Not Just a Link

Falco OEM isn’t just a post-sales tool. It’s a full-spectrum operational backbone — addressing the entire lifecycle from quotation to commissioning, and beyond. Here’s how it breaks the pattern:

Get the Quote Right — the First Time (with Falco CEM)

At the quoting stage, Falco’s CEM (Configurable Estimation Module) ensures no BOM is locked without clarity.:

• If the customer requirement is unclear or non-standard, CEM auto-flags engineering
• Quote generation halts until the technical team reviews and validates
• No quote goes out until feasibility and cost are locked

Outcome: No more margin-killing surprises after order confirmation. OEMs get paid for complexity, and engineering gets time to plan.

Plan Realistic Deliveries (with Falco Production Planning)

Once the order is in, Falco’s capacity planning engine kicks in:

• Takes into account existing workload, planned downtimes, absenteeism patterns
• Matches delivery timelines to real capacity
• Flags bottlenecks before they hit production

Outcome: Promises you can keep. No overcommitments. No panic jobs.

Structured After-Sales Support (via Falco SWAS)

Service and warranty needs are captured, organized, and routed through the SWAS module:

• Warranty validations, service requests, escalations — all tracked centrally
• Engineers have instant context and history
• Parts and responses are pre-approved based on rules

Outcome: Customers get fast, professional support — and service teams aren’t left scrambling.

Field Feedback Becomes Engineering Gold (via DOIT)

Once the machine is installed, DOIT brings it into your digital fold:

• Live install-base maps across all customers
• Real-time feedback loops from field performance
• Visibility into issues before the customer call

Outcome: Your teams know what’s failing, where, and why — helping improve product design, vendor coordination, and service speed.

A Platform That Thinks Like an OEM

Falco OEM Suite is not generic ERP. It’s built for the messy, moving world of equipment manufacturers. — where every order is different, every install is tricky, and every delay costs real money.

It connects the quoting room, the design bench, the shopfloor, and the customer site into one continuous loop — with intelligence at every step.

Time to End the Firefighting

The real cost for most OEMs is not just in poor delivery or rework. It’s in lost time, strained teams, and burned-out reputations.

Falco OEM turns post-sales chaos into structured flow. And upstream pain into downstream clarity.