Smart Service
OEM Field Suite
OEMs operate beyond the plant — in customer sites, service zones, and real-world usage environments. The Smart Service suite is designed to streamline your entire field service lifecycle, from commissioning to warranty to preventive maintenance. With intelligent workflows, remote access tools, and deep product traceability, this suite ensures every field action is faster, more accurate, and fully connected to your OEM backbone.
Key Capabilities
- Field Service tasking with real-time visibility
- SWAS (Service with a Smile) experience tracking
- OEM-centric DOIT boards with asset traceability
- Warranty management and failure analytics
- Remote diagnostics and assisted resolution
OEM Overview
- Falco OPS is modular, field-first platform for OEMs and project-driven
- From fast, accurate quotations to real-time field execution and intelligent delivery planning — it connects your teams, processes, and visibility
Field Service
Suite
- Falco OPS – connects dots across your equipment lifecycle. From Customer Need to Machine-feedback, Technicians, Sales, Service Teams sync thru one Platform
SWAS
- Unified quotation to closure for all your service interactions
- Fast Response, better Warranty Control, Intelligent AMC Execution
- Permanent Corrective Actions and Valuable Inputs for New Product Development
DOIT for OEMs
- Real-time data from machines installed at customer sites
- Condition based alerts – (temp, vibrations, overload, downtime)
- Predictive Triggers and End Customer facing Dashboards
All Rights Reserved @ Decintell Tech Pvt. Ltd. (MyKRA, WAC, CEM, SWAS, TEM, NPD, PCS, CPC, PDI, ECM, DOIT trade marks owned by Decintell Tech Pvt. Ltd.)
Images credit to freepik.com, Icons credit to flaticon.com