Falco Mobile First

Field service operations in manufacturing aren't glamorous — they’re gritty, fragmented, and often neglected. But they’re also mission critical.

Think of the technician juggling WhatsApp instructions, scribbling notes on paper, manually updating Excel sheets after a long field visit. A service ticket assigned in the morning may close in the evening — or not at all. Travel claims, spares used, site actions. Often undocumented, unverifiable, or delayed.

This isn’t a technology gap. It’s a design gap

The Ground Reality No One Talks About

Most ERP or SaaS systems treat field teams as an afterthought. The interface isn’t mobile-ready. The features aren’t practical. And the assumptions — “technicians will update the system later” — ignore how work actually happens on the ground.
The result?

• Service SLAs missed due to late updates
• No traceability of on-site actions
• Zero visibility on spare part usage or delays
• Overloaded team leads constantly chasing status

If your frontlines are still running on patchwork tools and follow-up calls, your backend reports are fiction.

Enter Falco OPS: Mobile First

Falco OPS is built on one core belief:
Teams in the field deserve software that moves with them.
Our Mobile-First layer is not an add-on. It’s an operating mindset — crafted for service engineers, technicians, and operations teams who don’t sit behind desks.

Unified Mobile Access

One app. All functions. From service ticketing to inspections, preventive maintenance to travel tracking — everything in one place.

Platform-Wide Alert & Escalation Engine

Whether it’s accepting a ticket, logging a visit, or scanning a QR — every action is timestamped and location-verified. No more guesswork.

Offline Capability

No signal? No problem. Falco continues to track, log, and sync when back online.

Real-Time Field Visibility

Know what’s happening, where, and by whom — without picking up the phone.

Built-In Travel Expense Tracking

• Plan Local Trip, Select Mode, Know time and Distance in real-time
• Auto-capture distances, locations, and actual vs claimed metrics
• Zero manual entries. Zero disputes
• Alerts are clear and purposeful
• Fill expense report for outstation travel and upload receipts
• Helpdesk becomes reliable, not reactive

Edge Computing for Smart Calibration

Machine service doesn’t wait. Falco enables in-app calibration and edge recording — even in isolated areas.

Falco Mobile-First simplifies what field teams actually need:

• Accept or reject tickets on the go
• Access past history before visiting a customer
• Upload reports, click images, log outcomes — instantly
• Get smart alerts. Escalate if idle. Close loops faster

Everything that used to need three tools, four reminders, and five hours — now takes minutes.

Our users aren’t reading dashboards at desks. They’re climbing machines, crossing plant zones, or fixing breakdowns 50 kilometres away. Falco honours this reality — by removing friction, not adding layers.
This is not a “mobile-friendly” version of a desktop tool.
It’s a mobile-first command centre for operations.