Falco SaaS - OPS
Smart OPS | Strong Outcomes
Falco OPS – SWAS – After Sales Suite
Spares ,Warranty, AMC, Service – One Connected Platform
From e-Catalogue to Call Closure, SWAS – Digitizes the full after sales workflow with speed and traceability
What’s Broken Today
- Spares Quotations takes day, Contracts are not tracked, Quote accuracy low
- Warranty issue get missed, Root Cause Analysis hardly done, Zero Cost tracking manual
- AMC Revenue remains missed opportunity. Service Call Lifecyle uncontrolled and delays
What Falco SWAS Fixes
- Unified quotation to closure for all your service interactions
- Fast Response, better Warranty Control, Intelligent AMC Execution
- Permanent Corrective Actions and Valuable Inputs for New Product Development
Core Capabilities
Spares Management
- Build Spares Quote e-Catalogue or bulk upload part lists
- Link component drawings with hot spots to create cart – easy for end users of machines
- Apply Customer Contracts and Payment Terms
- Online approvals and gateway ready quotations
Warranty Management
- Track Warranty from Invoicing or Installation
- Auto alerts for nearing expiry
- Raise Zero Cost Spares request
- Track Closure Cycle-time
- Track Root Cause Closure thru Multi-function participation
AMC Management
- Create customer specific AMC plans
- Schedule and Alert routine calls
- Track Scheduled and Unscheduled call consumption
- Assign Engineer, Log Visits and Service Reports
Service Call Management
- Raise Assign Service Call
- Accept/Reject by engineer and, real- time que management
- Geo-tag attendance, upload reports, photos – Mobile first features
- Trigger Spare quote from the site
- Happy Customers
Why Choose SWAS
- Be a part of family of 5000 + machines spread across India, Africa and SAARC
- Fastre Turnaround of Service calls and Spares Quotes
- Build strong AMC revenue stream
- Happy Customers
All Rights Reserved @ Decintell Tech Pvt. Ltd. (MyKRA, WAC, CEM, SWAS, TEM, NPD, PCS, CPC, PDI, ECM, DOIT trade marks owned by Decintell Tech Pvt. Ltd.)
Images credit to freepik.com, Icons credit to flaticon.com