Falco Spine: Unified Governance.
Zero Blind Spots.
Governance & Support
Smooth operations begin with robust governance and always-on support infrastructure. Falco Spine powers your organization with centralized control, admin agility, and mobile-first accessibility — all designed to make your operational backbone smarter, faster, and future-ready. This suite lays the foundation for enterprise-wide visibility and self-service enablement. Whether you're rolling out cross-functional policies or streamlining helpdesk workflows, Falco Spine ensures every support function is digital, mobile, and scalable.
Key Capabilities
- Role-based administration with audit-ready transparency.
- Always-on support with MyAssist
(ticketing, knowledgebase, task routing). - Mobile-first access for field teams and shopfloor users.
- Centralized policy, notification, and user management.
Falco Pulse
- Pulse opens with your day’s agenda — no clicks required
- Every alert, every task, every ticket — right in one clean view
- No more guessing access — know your exact permissions
- See your reporting structure, role, geography, and escalations
Falco MyAssist
- Assign various types and owners for each type of help ticket / request
- Tracking requests by category type and owner from start to closure
- Redirect ticket if there are multiple owners
- Escalate requests if resolutions are delayed
Falco Admin Central
- Single Point Console to manage People, Locations, Permissions
- Platform Settings, Workflows, Help Desk, Alerts
- Holidays and Work Calendar
Falco Mobile-First
- Unified Mobile access across Service, Maintenance, Travel and Inspection
- Geo-Tagged Actions, QR Scanning, Offline-ready tracking
- Real-time field visibility, alerts, cycle-time tracking
All Rights Reserved @ Decintell Tech Pvt. Ltd. (MyKRA, WAC, CEM, SWAS, TEM, NPD, PCS, CPC, PDI, ECM, DOIT trade marks owned by Decintell Tech Pvt. Ltd.)
Images credit to freepik.com, Icons credit to flaticon.com