Falco SaaS - OPS
Smart OPS | Strong Outcomes
Falco OPS – Field Service Suite
Quotation to Installation – One Platform for Real-time field execution
Quote to Order, Deliver On-Time, Quick Field Response – Installation, Spares, Warranty, AMC and Service, Remote Monitoring - Real-Time Data
What’s Broken Today
- Disconnected tools across quotation, service, and CRM lead to delays and errors
- Manual updates, delayed call closure, and inconsistent follow-ups
- No real-time machine data or warranty sync with Service Engineer Workflows
What Falco Field Service Suite Enables
Falco OPS – connects dots across your equipment lifecycle. From Customer Need to Machine-feedback, Technicians, Sales, Service Teams sync thru one Platform
Core Modules of Field Service Suite
SWAS – Spares, Warranty,
AMC, Service
- Spares Quotation from e-catalogue
- Warranty life-cycle
- Customer Specific AMC Plans
- Assign or Que Service Calls
- Geo-Tagging Service Engineers
- Upload Reports, Trigger Spares Quotation from Inspection reports
- >5000 Machines, 5000 Service Calls, 40+ Engineers
CEM – Customer Experience Management
- Proposal Builder with 50+ Config Points + ERP Integrated BOM/Cost
- Funnel Tracking, Lost Orders, Visit Report and Action Tracking
- Knowledge Repository for BOM Validation
- Competitor and Market Intelligence
- Mobile Interface for Approvals and Intelligence capture
DOIT – Data Over Internet Transfer
- IoT Module Embedded in Machine PLC
- Real-time data from machines in the field
- Alerts for exceptions, trend visualization
- 5000+ hits/min | 7M+ Records | Data across 7 States
Why Falco Field Service
Suite?
- 40% Faster Service Call Closure
- Seamless Quote-to-Call Integration
- Real-time machine visibility
- Field-to-Feedback Cycle Tracking
- Insights for New Product Development
All Rights Reserved @ Decintell Tech Pvt. Ltd. (MyKRA, WAC, CEM, SWAS, TEM, NPD, PCS, CPC, PDI, ECM, DOIT trade marks owned by Decintell Tech Pvt. Ltd.)
Images credit to freepik.com, Icons credit to flaticon.com